In these Regulations, unless the context otherwise requires —
"customer" has the same meaning assigned to "consumer" under section 2 of the Act;
"disconnection" means discontinuation of electrical energy supply to a customer;
"forced interruption" means an interruption other than planned interruption;
"outage" means an interruption in the supply of electricity or the loss of electrical energy network supply to a customer;
"planned interruption" means a scheduled discontinuation of electric energy supply for the purpose of facilitating the operation and maintenance of the system or some other activity;
"quality of supply" means electric energy supply that meets the Guaranteed Performance Standards including frequency limits, voltage limits, harmonic distortions and voltage flickering;
"quality of service" means the quality of the relationship between a licensee and third party or between two or more licensees including the quality of the provision of a connection, meter reading, billing, payment, handling of consumers' requests and complaints;
"reliability of supply" means the ability of a licensee to maintain electrical energy supply to customers including the duration, frequency and average restoration time of power supply interruptions;
"System Average Interruption Frequency Index" or "SAIFI" means the average number of times that a customer may experience an interruption during the period under review;
"System Average Interruption Duration Index" or "SAIDI" means the average interruption duration for each customer served during the period under review; and
"third party interference" means interference of the electrical installation of the licensee by any other person that is not party to the agreement.
